Frequently Asked Questions

Orders

How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use it to monitor your delivery through the carrier's website.

Can I change or cancel my order?
We can only make changes or cancellations before your order is dispatched. Contact us as soon as possible at support@thetidynest.us. See our Cancellation Policy for more details.

Shipping

How long does delivery take?
Domestic orders typically arrive within 3–7 business days for standard shipping or 1–3 business days for express shipping. International orders can take 7–21 business days. See our Shipping Policy for full details.

Do you ship internationally?
Yes, we ship to select countries worldwide. Shipping costs and delivery times are calculated at checkout.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery on eligible items that are unused, undamaged, and in their original condition with all original packaging and accessories included. Visit our Return and Refund Policy for full details.

How do I exchange an item?
Email us at support@thetidynest.us with your order number and the item you'd like to exchange, and we'll guide you through the process.

Products

How do I choose the right size?
Check the dimensions listed in each product description before ordering. This is especially important for plant baskets, planter covers, storage boxes, and trays to ensure the item fits your intended space.

Are all your products the same size?
No. Our products come in a variety of sizes and designs. Check each product page for specific measurements and dimensions before ordering.

Product Care

How do I care for my Tidy Nest products?
For natural jute, rattan, and wicker products, gently dust or wipe them with a soft, dry cloth. Avoid soaking woven materials or exposing them to excessive moisture for extended periods. Follow any specific care instructions provided on the individual product page.

Still Have Questions?

Reach us at support@thetidynest.us and we'll get back to you within 1–2 business days.